Commercial Services HQ is a best-practices template for developing a reporting command center that empowers leaders and staff to proactively manage value-creation initiatives across operations, finance, and customers.
To justify an investment in growth, you need a firm grip on your client base, backlog, profitability by project type, sales outlook, and labor optimization. Commercial Services HQ gives you a comprehensive view of your company in real time to inform when and where to invest in growth.
With your operations visible on a single screen, you can proactively address issues before they multiply. Through automated filters and sorting that align with your business strategy, you can instantly identify how to reduce service times, improve first time fixes, and anticipate potential customer grievances.
Given the complexity of commercial services, maintaining unity from the boardroom to the field is particularly challenging. While unifying the team, Commercial Services HQ also gives each employee a sense of ownership over their area of responsibility.
Commercial Services HQ gives you complete insight from high-level summaries down to actionable details. KPIs highlight what most needs attention across critical functions such as labor utilization, response times, call-to-cash performance, appointment aging, and most importantly, profitability by all key dimensions.
Delivered automatically via email and mobile app, Commercial Services HQ is persona-centric, supporting the decision-making process for each role in the company. The result is greater data adoption and more efficient insights. This helps end-users adopt data more readily and empowers them to do their work more efficiently.
Without context, it's difficult to know where you should push for greater efficiency and where you're already ahead of the curve. Automatically comparing KPIs across business units and against industry standards quickly spotlights areas of opportunity such as labor utilization, key account health, and marketing ROI.
See how top-performing commercial companies are using data to increase their competitive advantage.
