Align executives, supervisors, and technicians with a shared picture of organizational performance, industry-specific KPIs, and field efficiency.
Join top-performing Field Services companies by using your data to gain competitive advantage, optimize service performance, and maximize customer satisfaction.
To drive operational excellence from the top, Field Service leaders need assurance everyone in the organization is aligned to the same data-driven goals and strategies. Blue Margin's proven data-validation methodology unites executives in the office and users in the field.
Field technicians need clear insight, quickly. Effective field reporting should be targeted and directly applicable the work at hand, and intuitive to the user. Blue Margin's approach to visual, narrative reporting helps field personnel understand their game plan, their performance goals, and their customers. Our on-time reporting is delivered automatically via email and mobile app.
Creating high-impact, easy-to-adopt dashboards is equal parts art and science. It's what we do best.
Make better decisions, manage field resources, and satisfy customers with internal KPIs and industry benchmarks, including labor utilization, response times, customer satisfaction, first-call fixes, call-to-cash performance, appointment aging, and most importantly, profitability by all meaningful dimensions.
We offer ad-hoc support via phone, email, and video conference. Quick questions, big problems, or mysteries solved - we'll keep you rolling.
When it comes to customer-centric industries like Field Services, minutes matter. Up-to-date insight enables management to proactively guide address customer issues, track the health of key accounts, manage strategic sales initiatives, and track cost variances against service type, business unit, and client category.
Data warehouses give you a single source of truth and make your data easy to use. They're simpler and less expensive than ever before. We'll point you to the right resources, and provide a free hour consulting to assess your readiness.